This document describes the terms on which Head and Home Decluttering will be happy to help you with decluttering your home.
Confidentiality and Privacy: Head and Home Decluttering is a professional service. We never divulge any client personal or business details that we may see in the course of our work. Please see our Privacy Policy for additional details or contact hannah@headandhomedecluttering.co.uk with specific queries.
Best Advice: Advice is given in good faith; it is always your decision to accept guidance on whether to keep possessions. Head and Home Decluttering cannot therefore accept responsibility for the consequences of such decisions. From time to time, we may handle items which have a potentially high market value. While we will always use our best endeavours to identify such items amongst your possessions, you acknowledge that we do not have expertise to identify items of special value or rarity.
Handling goods: When we handle goods belonging to clients, we take great care to look after them. Unfortunately, accidents may occur. We shall not be liable for losses or damage and rely on you to always carry insurance which adequately compensates you for loss or damage. We are, however, insured as a business for Public Liability and Professional Indemnity.
Removal of items: Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. Disposal will not take place without your authorisation. You accept responsibility for all items disposed of in the decluttering process. We can help with such disposal by providing advice about options available (e.g. selling, recycling centres, donating). Once items have left your home, it is not possible to get them back e.g. due to changing your mind.
Limits of work: We will do all we can to help you achieve the state of organisation and tidiness you desire. We can help you relocate items to more appropriate physical locations, including moving heavy items during our work, but there will be limitations within our physical capability. We may make suggestions about storage solutions and are able to help you create such things (such as picture-hooks or command hooks on walls or the assembly of simple, lightweight flat-packed furniture) but anything more specialist (drilling, carpentry, heavyweight assembly) we will leave to the experts in those fields.
Breaks and Refreshments: We do not expect you to provide us with food or drink and take our own supplies with us. This is because we prefer you not worry about offering us refreshments as the process of decluttering and organising can be quite physically and emotionally demanding for you. If a session covers lunchtime, we might agree to stop for a 15-to-30-minute break and you will not be charged for this time.
Referrals: We are happy to investigate the sourcing of items or services (for example, gardening, removal, skip hire or handyperson services) that may assist in our organising work. We can accept, however, no responsibility for your relationship with such service-providers. It is important that you satisfy yourself that their services and prices are appropriate to your needs.
Cancellation: Both you and we have the right to cancel the contract due to unforeseen circumstances. If a cancellation is made prior to 48 hours of a booked session this can be rearranged. If cancelled with less than 48 hours’ notice the session may be lost. Please get in touch as this is unusual. In the case of unforeseen circumstances we will be as flexible as possible. All we ask is that you do not cancel should you feel demotivated or nervous on the day. You will feel reassured and motivated as the session gets underway, we promise! Travel charges or further expenses paid in advance for which we cannot obtain refunds are not refundable.
Payment terms
- All fees will be payable prior to work commencing dependent on the package you have requested. This can be discussed further, and any agreements made together around payments will be put in writing for us both.
- We are happy to travel up to 20 miles each way from NR35 1EE. Any journey over a total of 40 miles will be charged at 47p per mile. This will be made clear before the booking is accepted.
- We may use various materials as part of our work with you. Inexpensive items are included in the price (refuse sacks, storage bags, labels, stationery equipment). Other items that we might carry are to show you as an example and we can help you purchase these if you wish.
- We are not currently VAT registered.